MotorCar Refund Policy

Last Updated: 27 October 2026

Alpha Ecom Technologies (FZE), the operator of MotorCar.ae, strives to provide a transparent and fair refund policy for its users. This Refund Policy applies to all purchases made through MotorCar's website and mobile application. By using our platform, you agree to this policy.

1. Car Accessories Refunds

• Refunds are only applicable to car accessories purchased via MotorCar.
• Requests for a refund must be submitted within three (3) days of the original purchase date.
• All refund requests are subject to approval by MotorCar.
• Accessories must be returned unused and in their original packaging.
• MotorCar reserves the right to inspect returned items before issuing a refund.

2. MotorCar Booking Guarantee (Offer Vouchers)

When you buy an offer voucher, you pay a booking amount online and the rest at the garage. If the garage doesn't honour your voucher, we refund your booking amount in full.

• The guarantee applies when the garage refuses a valid voucher, has closed, or cannot give you an appointment within 7 days of your request.
• Tell us before your voucher expires, by WhatsApp on +971561110310 or by email at [email protected], with your voucher code.
• We refund the booking amount you paid online to your original payment method, usually within 5 to 7 business days after we confirm the claim with the garage.
• The guarantee does not cover disagreements about the quality of the work, a voucher that has already been redeemed, or a voucher that expired without being used. Those are handled as described in section 4.
• If a promotion lowered your booking amount, the refund is the amount you actually paid.

3. Non-Refundable Items

Certain products and services are strictly non-refundable, including:

• Car service plans, including individual or corporate plans
• Car listing subscriptions and corporate driver plans
• Any other services or digital products not explicitly mentioned under Car Accessories

Please note that refunds for these items cannot be requested. Offer vouchers are handled only under the MotorCar Booking Guarantee in section 2.

4. Responsibility for Service-Related Purchases

• MotorCar is a platform connecting drivers with merchants and is not a service provider.
• Any vouchers, service offers, or plans purchased through MotorCar are provided by third-party merchants.
• MotorCar does not guarantee the quality, delivery, or performance of services provided by merchants.
• Users (drivers) are responsible for verifying merchants and assessing whether to proceed with services.
• Disputes or complaints regarding merchant-provided services must be resolved directly with the merchant.

5. Payments and Financial Information

• MotorCar does not collect or store any banking or card details from users.
• All transactions are processed securely via trusted third-party payment providers, such as Stripe.
• Users can rely on these providers for payment security, compliance, and fraud protection.

6. Refund Request Procedure

To request a refund for car accessories:

• Contact MotorCar support within 3 days of purchase.
• Provide purchase details, including order number, item description, and reason for refund.
• Return the product in original, unused condition.
• Refunds will be processed after approval and inspection, typically within 5–7 business days.

7. Limitations and Disclaimers

• Refunds are subject to MotorCar's discretion and approval.
• MotorCar is not responsible for indirect losses or damages related to purchases or services.
• This policy does not affect your statutory rights as a consumer.

8. Contact Information

For any questions or assistance regarding refunds, please contact:

Alpha Ecom Technologies (FZE)

Email: [email protected]

Phone: +971561110310