MotorCar Terms & Conditions

Last Updated: 19 October 2025

Welcome to MotorCar, operated by Alpha Ecom Technologies (FZE). MotorCar connects car owners ("Drivers") and merchants/service providers ("Merchants") for automotive services, offers, and products. By using our website or mobile app, you agree to these Terms.

1. About MotorCar

MotorCar provides a platform for drivers to: obtain service quotes, book workshops, buy car accessories, purchase offers/vouchers, and buy or sell cars. MotorCar is not a service provider and is not responsible for third-party services or offers.

2. Driver Registration & Responsibilities

Drivers must register with accurate name, phone, and email and keep this information updated. Drivers are responsible for verifying merchants before using their services. By registering, drivers agree to these Terms and our Privacy Policy.

3. Use of Vouchers and Offers

Purchasing vouchers or offers is solely between you and the merchant. MotorCar is not responsible for service quality or treatment by merchants. Drivers must verify merchants before using services. Offer vouchers are covered by the MotorCar Booking Guarantee described in our Refund Policy: if the merchant does not honour a valid voucher, MotorCar refunds the booking amount paid online. Service plans, car listing plans and corporate plans are non-refundable. Promotions (such as promo codes and live deals) are funded by MotorCar, reduce only the booking amount paid online, apply one per voucher, and run until their stated end time or until their budget is used, whichever comes first. The amount paid to the merchant at the garage does not change.

4. Refund Policy (Car Accessories Only)

Refunds apply only for car accessories purchased via MotorCar, within 3 days, and subject to MotorCar approval. Items must be unused and in original packaging. Refunds do not apply to service plans, car listings or corporate driver plans. Offer vouchers are covered only by the MotorCar Booking Guarantee in our Refund Policy.

5. Marketing & Communication

MotorCar may use your name, email, and phone for marketing purposes, promotions, and service updates. We may contact users and merchants to improve platform services. Users may opt out of marketing communications at any time.

6. Data Security & Privacy

Drivers and merchants must keep accounts accurate and secure. Sharing login credentials is prohibited. MotorCar handles personal information per our Privacy Policy.

7. Payments

MotorCar does not store banking or card details. All payments are processed by trusted providers (e.g., Stripe) and are fully secure. Users can rely on these providers' compliance and security.

8. Our Responsibilities

MotorCar provides the platform with reasonable skill and care but does not verify merchants or listings and does not endorse any provider. Engagement with merchants is at users' risk. MotorCar is not a party to any agreements between drivers and merchants.

9. Merchant Registration & Responsibilities

Merchants must provide accurate business details and documentation. They are solely responsible for listings, quotes, service quality, and compliance with laws. MotorCar is not liable for disputes between merchants and drivers.

10. Membership Fees

Membership and advertising fees are non-refundable. Failure to pay may result in suspension or termination of merchant accounts.

11. Liability Disclaimer

MotorCar is not responsible for disputes, damages, or losses from transactions. Nothing limits liability for death, personal injury, or fraud caused by our negligence.

12. Termination

Accounts may be suspended or terminated for misuse or breach of Terms. Non-refundable payments remain unaffected.

13. Intellectual Property

All content and technology on MotorCar belong to Alpha Ecom Technologies (FZE). Aggregated and anonymized data may be used to improve the platform.

14. Updates to Terms

MotorCar may update these Terms at any time. Continued use constitutes acceptance of changes.